Terms of Service for Navklar

Version of 29 September 2026 — English translation for convenience; the German version is binding.

1. Scope and provider

1. These terms govern the use of the software platform Navklar (the "Platform") by travel agencies (the "Agency").
2. The Platform is provided by Donau Ventures Private Limited, [Anschrift der Donau Ventures Private Limited / address — placeholder] (the "Provider"). Representative in the European Union: Manigrama [Rechtsform und Anschrift / legal form and address — placeholder].
3. The Platform is offered to businesses only (§ 14 of the German Civil Code). The Agency's own terms and conditions do not apply, even if the Provider does not expressly object to them.

2. What the Platform provides

1. In particular: a customer website for flight search and requests, a digital assistant, a dashboard for handling requests, connections to flight suppliers (search and — where enabled — booking), invoicing and email notifications.
2. Fares, availability and flight data come from third parties. The Provider does not warrant that they are correct, complete or current.
3. The Provider does not become a party to contracts with the Agency's customers. Contracts for travel services are concluded only between the Agency, its customers and the respective service providers.
4. The Provider may develop the Platform further and change features, as long as the essential services remain and the change is reasonable for the Agency.

3. Registration and access

1. Use requires sign-up and activation by the Provider. There is no right to be activated.
2. The Agency gives truthful information when signing up and keeps it up to date.
3. Credentials are kept secret. Every person uses their own account. The Agency is responsible for what its staff do on the Platform.

4. The Agency's obligations

1. The Agency is responsible for the content it puts on the Platform (among others company details, prices, margins, messages, invoice details, the legal texts of its website).
2. The Agency complies with the legal obligations that apply to it, in particular information duties, travel law, tax and commercial law, and data protection law.
3. The Agency publishes a legal notice (Impressum), a privacy notice and its terms on its customer website. The Platform provides templates; the Agency reviews them and is responsible for them.
4. The Agency checks invoices made with the Platform before issuing them. It decides tax statements (such as tax notes); the Platform calculates no tax.

5. Data protection and processing on behalf

1. Where the Provider processes personal data of the Agency's customers, it does so on the Agency's behalf. The Data Processing Agreement (Data Processing Agreement) applies; the Agency agrees to it together with these terms.
2. How the Provider processes personal data of the Agency and its staff is described in the Privacy Notice (Privacy Notice).

6. Fees

Fees follow the separately agreed price list or individual offer. [Prices, billing period and payment method — placeholder]

7. Availability

The Provider aims for high availability. Maintenance is announced where possible. Interruptions caused by third parties (such as flight suppliers, hosting, network operators) are outside the Provider's control. A specific availability is owed only where agreed separately.

8. Liability

1. The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act.
2. For slightly negligent breach of essential contractual obligations, liability is limited to the typical, foreseeable damage. Liability for slight negligence is otherwise excluded.
3. The Provider is not liable for prices, availability, bookings or services of third parties, in particular airlines and flight suppliers.

9. Term and termination

1. The contract runs for an indefinite period. Either party may terminate it with [notice period — placeholder] to the end of a month. The right to terminate for good cause remains.
2. After the end of the contract, the Provider hands the Agency its data on request in a common format and then deletes it, unless statutory retention duties apply.

10. Changes to these terms

The Provider may change these terms for the future. It announces changes in text form at least six weeks before they take effect. If the Agency does not object within that time, the changes are accepted; the Provider points this out in the announcement.

11. Final provisions

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
2. Place of jurisdiction, where legally permitted: [place — placeholder].
3. If a provision is invalid, the rest of the contract remains valid.